Updated on: 01 August 2024

Privacy Policy

This privacy policy forms part of both our Website and Application's Terms of Service. By accepting the Terms of Service and the Privacy Policy on the registration page, you consent to providing sensitive personal data or personal information to us and are aware of the purpose of sharing such information.

The following policy applies to your use of MYSTICREALM CREATIVE GAMES PVT. LTD. (hereinafter referred to as "Rummy World," "We," "Us," or "Our") website, application, and/or Services and covers information collected in connection with your access to and use of our website, application, and/or Services. Please read this Privacy Policy carefully.

By registering with us and continuing to interact with us, you (hereinafter also referred to as "User") are consenting to the practices described in this Privacy Policy. The registration procedure to access our services cannot be completed until the information in the non-optional fields is provided. Certain additional personal information may also be requested by Rummy World for permitting you access to any Cash Games organized by us.

1. Policy Objective:

To avail yourself of the services offered on Rummy World (hereinafter referred to as the "Website," "Application," or "Platform"), you may have to provide certain information to us. This Policy delineates the procedure followed to gather, use, store, disclose, and manage users' personal data. We collect personal data only for the purpose of verifying user accounts, maintaining the accounts of users, completing transactions initiated by users, and analysing user behaviour and requirements. Along with providing users with the most enjoyable online rummy gaming experience, we also build a relationship of trust with our users. Our commitment to protecting user data is based on the principles of transparency, fairness, accuracy, data minimization, integrity, and confidentiality.

2. Information Received and Collected by Us

In respect of any transactions entered into on the platform, including making a payment to participate in the paid versions of skill game(s), you agree to be bound by the following payment terms:

  • Your device's address, type of browser, and language.
  • The exact time and date during which you visited Rummy World.
  • The name and address of that website from which you got the Rummy World link.

Users may have to provide such information that may include but not be limited to:

2.1 Sensitive Personal Data:

  • Account password
  • Financial information such as bank account details or credit card or debit card details or details pertaining to other payment instruments.

2.2 Other Personal Information:

  • Name
  • Date of birth
  • Telephone number
  • Postal/Contact address
  • PAN number (as applicable)
  • The IP address of your computer, mobile phone, tablet, Mac ID (for Apple users).
  • User's log information from their respective device including location (to access user's location to identify users from barred states), name of device, device's serial number, browser type, and language used.
  • Geolocation or geotargeting technology may collect a mobile app user's general or exact location by monitoring their mobile device either by default or with permission.
  • Such other information that may be defined as "sensitive personal data or information" as per law.

3. User's Content

3.1 Consent to the use of Sensitive Personal Data and Other Personal Information

All users of Rummy World consent to the use of their Sensitive Personal Data and Other Personal Information by Rummy World for the purposes stated in this policy. We restrict access to personal user information to our employees, contractors, and agents and only allow access to those who need to know such information in order to process it on our behalf. Users are entitled to withdraw consent to the use of their Sensitive Personal Data or Other Personal Information by emailing a specific request to support@rummyworld.online. Withdrawal of consent to use all or any part of Sensitive Personal Data and Other Personal Information may result in the immediate withdrawal of any right provided to the user to use the services provided by Rummy World. Withdrawal of consent by users shall not restrict the right of Rummy World to use Other Personal Information for the analysis of user data, subject to the condition that the Other Personal Information used in such analysis is not personally identifiable to any individual user. Users providing photographs to Rummy World for marketing purposes give us irrevocable rights to use them, and it is solely our discretion to delete or not use them any further. Rummy World may also use software applications for the Website and/or Application's traffic analysis and to gather statistics used for advertising and for determining the efficacy and popularity of Rummy World and other such purposes.

3.2 Consent to the use of cookies

You understand that when you visit the Website and/or Application, cookies may be left in your computer. The cookies assigned by the servers of Rummy World may be used to personalize your experience on the Website and Application. Additionally, cookies may also be used for authentication, game management, data analysis, and security purposes. Cookies may also be assigned by the advertisers of Rummy World when you click on any of the advertisements, which may be displayed on our Website or our Application and/or on any website accessed through our website and/or Application, in which case such cookies are controlled by these advertisers and not by Rummy World.

3.3 Consent to Email Communication

When you register your email address with Rummy World, you agree to receive email communication from Rummy World, entities specifically authorized by Rummy World, and other users. You also agree and acknowledge that when you use our referral program for referring someone, Rummy World may send emails to the person referred by you on your behalf, and the email headers will carry your email address as the address from which such emails are sent. Rummy World may also access and store such information relating to your contacts to send invitations and other promotions to them periodically.

3.4 Consent to telephonic communication

Any telephonic communication between you and our Customer Support staff may be recorded for the purposes of employee training and quality management, as well as for the speedy resolution of your queries.

4. Data Security

We take appropriate security measures to protect user data from unauthorized access and its unauthorized alteration, disclosure, or destruction. These measures include internal reviews of our data collection, storage, and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where we store users' personal data. Rummy World has a comprehensive information security program and information security policies that contain managerial, technical, operational, and physical security control measures adopted by Rummy World for the protection of Sensitive Personal Data and Other Personal Information.

Information gathered by Rummy World is stored securely using several information security applications including firewalls. However, security is always relative, and Rummy World cannot guarantee that its security measures are absolute and cannot be breached and are subject to risks. Data transmitted over the Internet is inherently exposed to security risks or threats. For instance, the security of information transmitted via chat or email might be compromised, and such information may be used by others unlawfully. Therefore, Rummy World cannot guarantee any security for such information in the course of transmission through the internet infrastructure or any unsolicited disclosures made by any users using the services of the Website and/or Application.

When you register with Rummy World, your account is protected by means of login information, consisting of a username and password, which is known only to you. Therefore, you should not provide your personal information to anyone, as any breach hereof constitutes a violation of this Policy and may result in the closure of your account in certain cases. If you become aware of or reasonably suspect any breach of security, including the compromise of your login information, it is your responsibility to immediately notify Rummy World.

Additionally, the Website and/or Application may contain links to other websites. Such websites are governed by their own privacy policies, and Rummy World does not exercise any control over them or hold any liability for consequences arising out of such third-party interference. It is your responsibility to read and understand the privacy policy of such websites when you visit them upon following links as displayed on our Website and/or Application. You are advised to exercise caution when sharing any personal information with any third party that advertises on the Website and/or Application. Rummy World shall not be responsible in any case for the information provided by you knowingly or unknowingly on or to third-party websites.

Rummy World has a policy of not sharing any personally identifiable information with anyone other than the entities specifically authorized by Rummy World, which may include advertisers and sponsors of Rummy World. However, Rummy World may use information like your name, photo, login ID, and the state from where you are participating when announcing the results of any contests hosted on the Website and/or Application. Such contests are further governed by terms and conditions, which shall be available on the Website and/or Application as and when such contests are hosted on the Website and/or Application. Rummy World conducts periodic analysis and survey of the traffic to Rummy World for market research and advertising purposes. Rummy World reserves the right to share your registration information with Rummy World-appointed market research and advertising companies or firms from time to time for the said purposes. Rummy World may also use cumulative non-personal information for auditing and analysis purposes with the aim of improving its services.

5. Privacy Measures for Minors

Our Website, Application, and services therein are meant only for persons aged 18 or above. If you are under 18 years of age, you are prohibited from entering or using our Website and/or Application. If you are a parent and/or guardian and believe that we may have inadvertently collected personal information or sensitive data from your child, you can notify us immediately by sending us an email containing the user information in relation to the concerned account to support@rummyworld.online.

6. Exclusions

Rummy World may share Sensitive Personal Data and Other Personal Information if sharing of such information is necessary:

  • To comply with legal processes or governmental requests;
  • To enforce its Terms of Service and this Privacy Policy;
  • For prevention of fraud;
  • For issues involving information security; or
  • To protect your rights, the rights of Rummy World, or the rights of the general public.

7. Limitation of Liability

Rummy World confirms that this Privacy Policy is only a description of its operation regarding user information. This Privacy Policy is not intended to create and does not create any legal rights in your favour or in favour of any other person. Rummy World reserves the right to change this Privacy Policy at any time without giving you prior notice. The liability of Rummy World shall be limited to the removal of Sensitive Personal Data from the system of the Website and/or Application and the removal of personally identifiable elements of the Other Personal Information. Notwithstanding anything to the contrary contained in this Policy and elsewhere, the aggregate liability of Rummy World for all claims for damages pursuant to the provisions of services on the Website and/or Application, including claims in respect to the violation of this Policy, shall be limited to the commission charged from you for the previous thirty days on our Platform(s), counted from the date on which the liability arises. Your continued use of the Website and/or Application constitutes your agreement to this Privacy Policy and any amendments thereof.

8. Request for Account Deactivation

Users can write to us if they wish to deactivate their accounts temporarily. Users will regain their access to their respective accounts only upon logging in again.

9. Request for Deletion of Account

Users can also avail themselves of the option of deleting their account permanently from Rummy World. Once an account is deleted, users will no longer be able to access it and, consequently, lose all their data and account information permanently. Should any user wish to avail themselves of the services within our website and/or application again, users will be required to create a fresh account and undergo the process of registration onto our website and/or application all over again.